Privacy Policy

1. Who we are

TRED OrderHub (web and Android) is developed and operated by TRED Technologies. It is an operating system for restaurants and businesses covering orders, POS, inventory, invoicing, accounting and staff. Privacy contact: support@tredorderhub.com.

2. Scope

This policy applies to tredorderhub.com, the TRED OrderHub Android app, and related services.

3. Data we may process

• Account data: name, email, phone number, sign-in data, and role/permissions within a business.
• Business operating data entered by users: business, branch, staff, customer, supplier, order, payment, inventory, invoice, accounting and tax records.
• Technical data: device and browser type, error and technical logs needed to run and fix the service.
• Attendance and photo/face data: only if the business enables the related attendance feature.

4. Why we use it

• To provide the service and run your account and business.
• Authentication, access control and account protection.
• Invoicing, reporting, accounting and tax obligations.
• Printing and operational notifications.
• Support, stability and bug fixing.
• Compliance with applicable law.

5. Sharing

We do not sell your data. Data is shared only as needed with hosting, database and authentication providers that run the service; printing or payment services the business chooses to use; and government or legal authorities when legally required.

6. Android permissions

• Camera: to scan barcodes, requested only with your consent.
• Bluetooth: to connect to printers.
• Notifications: to run the printing service and show its status.
• Network: to reach the service and local network printers.

7. Security

We apply access controls, isolation between businesses and role-based permissions, and use reasonable measures to protect data. No transmission or storage method is completely secure.

8. Cookies and sessions

We use browser storage and cookies required to keep you signed in and remember preferences such as language.

9. Your rights

You may request access to, correction of, or deletion of your data by emailing us. Some business data may be controlled by the business owner.

10. Requesting account and data deletion

• Email support@tredorderhub.com with the subject "Account deletion request — TRED OrderHub".
• Include your registered email or phone and business name, if any.
• We will verify your identity, process the request and inform you of the outcome.
• Some records (such as invoices, accounting and tax entries, or data needed for legal proceedings) may be retained after deletion where the law requires.

11. Retention

We keep data while the account is active or as needed to provide the service and meet accounting, tax and legal obligations.

12. Updates and contact

We may update this policy when our processing changes and will update the date below. Questions: support@tredorderhub.com.